Ramblings of an aging IT geek
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personal

the it crowd is a documentary and i won't hear otherwise

Rewatching The IT Crowd and realising how accurately it captured the small indignities of working in tech support.

A stack of books beside a coffee cup

I rewatched the first series of The IT Crowd this weekend, and the thing that struck me, beyond it still being very funny, is how much of it is just true. "Have you tried turning it off and on again" is a punchline because it is also, infuriatingly often, the answer. I have said it down a phone whilst already knowing it would work, because it always works, and that is the joke.

The bit that's aged uncomfortably well is the basement. Roy and Moss live below everyone else, ignored until something breaks, then blamed when it does. Anyone who has done a support rota knows that feeling: invisible when things run, the first call when they don't. The show exaggerates it for laughs, but only a little.

What it got right that most "techie" shows miss is that the comedy isn't about computers. It's about people, and the small gap between what users say and what is actually happening. The machine is rarely the problem. We are. And I laughed a lot, which after a long week is reason enough.