I rewatched an old episode last night, the one where the support team are tucked away in a basement nobody visits, and I laughed for the wrong reasons. It is meant to be absurd. Most of it landed as documentary.
The bit that got me was not the on-fire server or the cursed printer. It was the assumption that whatever broke was the team's fault, regardless of who broke it, and the quiet way they stopped arguing about it. I have lived that. You learn to fix the thing first and litigate the blame never, because there is no winning the blame round and the queue does not care.
What the show got right, and what most "tech in fiction" gets wrong, is that the job is mostly social. The hard part of the outage was rarely the outage. It was telling someone important that no, turning it off and on again is not me being lazy, it genuinely is the answer this time. They cut that scene with affection rather than contempt, which is probably why it still holds up.
I will not pretend it is high art. But it understood the texture of the work: long stretches of nothing, then everything at once, then a biscuit. Close enough.