I rewatched an old comedy about people who work in IT this weekend, and somewhere around the third episode I stopped laughing and started nodding. Not because the jokes failed, but because they landed too precisely. The blank user request with no error message. The thing that "worked yesterday". The dawning realisation that you are the only person who knows how a critical system actually functions, and you'd quite like that not to be true.
What it gets right isn't the technology, which most shows fumble. It's the social position. The way you're invisible until something breaks, then briefly the most important person in the building, then invisible again. The performance of patience while someone describes a problem in terms that contain no useful information. The quiet pride, never admitted out loud, when you fix something and nobody notices because that's the whole point.
I'm a long way from a helpdesk now, but the shape of the work hasn't changed as much as I'd like to pretend. You still spend a good deal of your day translating between people who want a thing and the machines that grudgingly provide it. A good comedy about that is closer to documentary than anyone involved would admit.
Anyway. I laughed, then I winced, then I made another coffee and got on with it. Recommended, if you can stand the recognition.